Meaningful conversations yield better results. When we are stuck because we are avoiding a conversation we need to have or having a conversation more often than we want, it is a sign that we are talking but not really conversing. Learning the proven skills that help frame how, when and what we say can yield amazing results. Critical conversations can be applied anywhere with anyone. These skills improve relationships, reduce stress, minimize conflict, improve productivity and best of all improve our ability to be effective. Participants will learn proven tools, backed by research that immediately applies to both work and home.
Feb 26, 2020 (8:30am-4pm)
Click here to download a PDF program brochure including an overview, benefits, facilitator information and other program details.
Critical Conversations for Managing Conflict will feature a fast‐paced mixture of discussion and interactive exercises that allow participants to:
Critical Conversations is appropriate for anyone seeking to change behaviors to achieve desired outcomes in communication.
Achieve results in conversations by:
Roni is an XLC facilitator with a background in management and leadership. She previously served as the Executive Director for the Population and Community Health Institute for the Mercy Health Foundation. In this role, she was responsible for building community relationships and programs that positively impacted the social determinants of health for the most underserved patients. With a focus on community health needs and community benefit requirements, she works with key healthcare leaders to identify, measure, and analyze community support for population level outcomes. Her expertise includes quality improvement science, organizational theory and value based payment strategies. Her previous roles include Vice President of Network Experience for HealthSpan, Director of Quality for the Health Collaborative and Project Director for the Ohio Perinatal Quality Collaborative at Cincinnati Children's Hospital.Show More