Communications Excellence Certificate

Module 1: Change Leadership – Oct. 27
Change Leadership includes more than just looking at what change is needed, but how the change will affect people. This program will provide participants with practical tools to assess and manage change, successfully identify the role and phases of change, and walk through how to create action plans to overcome challenges and reach desired outcomes.

Module 2: Business Communications – Nov. 16
The first part of this interactive workshop focuses on improving verbal communication skills including providing meaningful feedback, resolving conflict, and meeting everyday workplace challenges.

The second portion of the class emphasizes effective written communication in the digital age, including crafting clear and concise messages, being other-centered, and increasing the professionalism in your writing. Both parts are geared toward becoming a manager who exhibits strong communication skills and helps other team members achieve results.

Module 3: Influencing in a Cross-Functional Organization – Dec. 1
A cross functional organization is one where multiple reporting lines exist. This may involve direct line or indirect reporting to one or more individuals. At their best, cross functional structures can be creative and high performing. At their worst, they can be a confusing labyrinth of changing players who lack accountability. The skills and behaviors needed to make management a success require a new emphasis on exceptional people skills and methods for influence. This one-day program will address:

• Self-awareness and preparation
• Establishing clear goals upfront
• A cohesive narrative for persuasion
• Anticipating or dealing with push back
• Systematic follow through to ensure positive outcomes

Module 4: Critical Conversations for Managing Conflict – Dec. 10
Meaningful conversations yield better results. When we are stuck because we are avoiding a needed conversation or having a conversation more often than we want, it is a sign that we are talking but not really conversing. Learning the proven skills that help frame how, when and what we say can yield amazing results. Critical conversations can be applied anywhere with anyone. These skills improve relationships, reduce stress, minimize conflict, improve productivity and best of all improve our ability to be effective.

Professionals at any level who want to increase their communications skills.