Excellence in Communications Certificate

Module 1: Effective Facilitating in a Virtual Environment – Jan. 28
Facilitation in a virtual environment requires specific skills and techniques that as crucial in previous work environments. As work and training have shifted to a virtual format now and into the future, these skills have become critical to holding successful meetings, managing teams remotely, and delivering live virtual training. In this program, learn how to engage, connect, deliver, and provide meaningful content in a virtual setting. These skills will improve team and client relationships. Get ready to create and deliver impactful outcomes for your organization!

Module 2: Influencing in a Cross-Functional Organization – Mar. 4
A cross functional organization is one where multiple reporting lines exist. This may involve direct line or indirect reporting to one or more individuals. At their best, cross functional structures can be creative and high performing. At their worst, they can be a confusing labyrinth of changing players who lack accountability. The skills and behaviors needed to make management a success require a new emphasis on exceptional people skills and methods for influence. This one-day program will address:

• Self-awareness and preparation
• Establishing clear goals upfront
• A cohesive narrative for persuasion
• Anticipating or dealing with pushback
• Systematic follow through to ensure positive outcomes

Module 3: Building Executive Presence – Apr. 13
In this dynamic workshop you will learn to identify the elements of an effective personal brand. You will create a personal brand mantra that reflects this. Once your brand executive presence is developed, you will learn ways to express your personal brand and discover communication strategies to quickly connect with others and project your best image. Lastly, you will learn to manage your first impression and gauge if your personal brand is strong and effective.

Module 4: Business Communications – Apr. 27
The first part of this interactive workshop focuses on improving verbal communication skills including providing meaningful feedback, resolving conflict, and meeting everyday workplace challenges.

The second portion of the class emphasizes effective written communication in the digital age, including crafting clear and concise messages, being other-centered, and increasing the professionalism in your writing. Both parts are geared toward becoming a manager who exhibits strong communication skills and helps other team members achieve results.

Module 5: Critical Conversations for Managing Conflict – May 18
Meaningful conversations yield better results. When we are stuck because we are avoiding a needed conversation or having a conversation more often than we want, it is a sign that we are talking but not really conversing. Learning the proven skills that help frame how, when and what we say can yield amazing results. Critical conversations can be applied anywhere with anyone. These skills improve relationships, reduce stress, minimize conflict, improve productivity and best of all improve our ability to be effective.

Professionals at any level who want to increase their communications skills.