Communications Excellence Certificate

Business Communications:
The first part of this interactive workshop focuses on improving verbal communication skills
including providing meaningful feedback, resolving conflict, and meeting everyday workplace
challenges. The second portion of the class emphasizes effective written communication in the
digital age, including crafting clear and concise messages, being other-centered, and increasing the
professionalism in your writing.

Change Leadership:
Strong leadership in the face of organizational change is necessary in both the success of an
organization along with the engagement and retention of employees. How change is managed has
significant impact on how others react and transform. Change Leadership includes more than just
looking at what changes are needed, but how the changes will affect people. This program will
provide participants with practical tools to assess and manage change, successfully identify the role and phases of change, and walk through how to create action plans to overcome challenges and reach desired outcomes.

Critical Conversations for Managing Conflict:
Meaningful conversations yield better results. When we are stuck because we are avoiding a needed conversation or having a conversation more often than we want, it is a sign that we are talking but not really conversing. Learning the proven skills that help frame how, when, and what we say can yield amazing results. Critical conversations can be applied anywhere with anyone. These skills improve relationships, reduce stress, minimize conflict, improve productivity, and, best of all, improve our ability to be effective.

Influencing in a Cross-Functional Organization:
A cross-functional organization is one where multiple reporting lines exist. This may involve direct
line or indirect reporting to one or more individuals. At their best, cross-functional structures can
be creative and high performing. At their worst, they can be a confusing labyrinth of changing
players who lack accountability. The skills and behaviors needed to make management a success
require a new emphasis on exceptional people skills and methods for influence.

Your Personal Brand Story:
Participants will learn why personal branding/personal storytelling is an important skill for every
business and leader. This program will discuss the importance of creating a story focus, having a
theme, and how to ensure clarity and consistency in your story. Throughout the program,
participants will work on completing their personal pitch and story and how to make sure their
stories stand out.

Professionals at any level who want to increase their communications skills.