Business Communications

The goal in nearly every communication situation is to connect with others in a way that ensures the intended message gets received accurately, fosters rapport, and builds trust. Communicating in professional environments takes on many forms, each requiring different techniques and approaches.

Description

Participants in this course will learn a 5-Point Framework that will enable the effective delivery of messages in the following settings:

  • One-on-one conversations and formal presentations intended to inform and persuade the listener
  • Written communication such as emails, internal documents, training materials, and external-facing messages
  • Delivering feedback in situations such as performance reviews, project updates, and customer service
  • Remote meetings such as Zoom or Teams

This course is highly interactive and is presented through a series of examples, discussions, activities, and games that reinforce the material being presented. Participants will continuously practice the techniques being taught in the course in small and large group settings.

Audience

Professionals at all levels who wish to foster better communication skills.

Outcome

Participants will walk away with these skills:

  • Identify the audience, and how to effectively reach them
  • How to develop proper messaging to drive response and results
  • Write and communicate with a remote workforce in mind
  • Tools to enable successful collaboration across internal and external audiences
  • Steering difficult or negative conversations to beneficial conclusions

Venue

Cintas Center
1624 Musketeer Drive
Cincinnati, 45207 United States
+ Google Map
Phone
513-745-1094

Metrics that Matter

Practically all organizations have metrics, but in most cases, they don’t provide the information we believe they provide, they are constructed improperly, and they are difficult to comprehend and manage.

This course will help you understand how to create metrics that truly matter and avoid the pitfalls of poorly conceived metrics.

Description

This highly-interactive, fun, and fast-paced session provides a framework for understanding and applying tools to meet real business needs. You will walk away from this session with increased confidence to generate creative ideas, techniques to recognize/replace unproductive thinking patterns, and a methodology to foster creative potential and innovation.

Participants are encouraged to think about real-life organizational problems and bring these situations to the program to discuss and brainstorm together. By walking through these problems together, participants will learn the steps to creatively solve problems.

Audience

Supervisors and managers at any level can benefit from a better understanding of metrics.

Outcomes

Participants will walk away with these skills:

  • Understanding the difference between measures and metrics, and how/when to manage each
  • Identifying bad metrics
  • Learning the basics of operational and financial performance, and what metrics to use for each
  • Learning to design key operational and financial metrics to provide managers insight and improve organizational performance
  • Creating examples of metrics that matter for your organization

Venue

Cintas Center
1624 Musketeer Drive
Cincinnati, 45207 United States
+ Google Map
Phone
513-745-1094

Business Storytelling

More than ever, there is one thing that truly separates many brands and companies today—that one thing is STORY. When it comes to creating powerful brand connections, engaging innovations, and inspirational business strategies, a good story can make whatever brands share more impactful.

Description

For this full-day workshop, presentations include surprising insights, engaging personal stories, fun movie references, hands-on exercises, and “Hollywood-esque” tools. Participants will leave with a series of inspiring story fundamentals, examples, and methods that can be applied by ANY role within an organization and in ANY industry. Using the building blocks of storytelling, participants will be able to develop strategies to bring innovative ideas and methodologies back to the organization.

Audience

Any professional within any industry can benefit from developing storytelling skills.

Outcomes

Participants will walk away with these skills:

  • Defining and leveraging the most distinctive quality of the brand idea in the stories
  • Understanding how empathy serves as the foundation for both the story and innovation strategy
  • Knowing where to look to find the best “stories” to learn from
  • Utilizing story principles to ensure data and analytics are delivered in the most powerful and compelling way
  • How to use a story sequel plan for the brand’s strategy and long-term pipeline
  • Creating focused and clear presentations by leveraging a powerful story theme
  • Crafting and using an elevator pitch to leave the audience wanting more

Venue

Cintas Center
1624 Musketeer Drive
Cincinnati, 45207 United States
+ Google Map
Phone
513-745-1094

Women’s Business Leadership Certificate

Women offer unique skills and values in the workplace that create success in any organization. Having diverse organizational leadership increases innovation, creative thinking, and well-rounded decision-making.

To help organizations and individuals capitalize on developing women leaders and leaders that support women in leadership, the certificate focuses on:

  • Personal Authentic Leadership
  • Business Acumen; Finance, Strategic Thinking, Negotiation Skills
  • Communication

This program provides an opportunity for mid-level managers to develop the necessary business acumen and leadership skills necessary for further advancement in organizations. Participants benefit from the cohort model by developing long-lasting personal and professional relationships. Sessions are facilitated by Xavier Leadership Center’s nationally recognized and experienced practitioners. These subject-matter experts integrate knowledge with experience to focus on real issues and create opportunities to apply the concepts immediately. The program is multi-layered and highly interactive.

Program Layers:

  • Immersive Experience: A fun, informal environment that fosters team building among the participants; a shared experience is important for developing the cohort.
  • Business Skills: Offering skills and concepts drawn from Xavier Leadership Center’s experienced professionals and subject-matter experts to increase knowledge in areas critical to the mission of businesses.
  • Personal and Authentic Leadership Development: Expanding organizational and personal leadership capabilities with a focus on bringing unique strengths and styles to work.
  • Assessment: The program includes an assessment to discover personal management styles; insight into directing, delegating, and motivating; and strategies to support long-term development.

Program Dates: Participants are expected to attend each session in order to complete the certificate. If participants have known scheduling conflicts, they are encouraged to let XLC know and an alternative can be planned, if necessary.

  • Sep 10, 2025 (5pm-8:30pm)
  • Sep 11, 2025 (8:30am-3:30pm)
  • Oct 9, 2025 (8:30am-3:30pm)
  • Nov 13, 2025 (8:30am-3:30pm)
  • Dec 11, 2025 (8:30am-2:30pm)
  • Jan 15, 2026 (8:30am-3:30pm)
  • Feb 12, 2026 (8:30am-3:30pm)
  • Mar 12, 2026 (8:30am-3:30pm)
  • Apr 9, 2026 (8:30am-3:30pm)
  • May 14, 2026 (8:30am-3:30pm)
  • Jun 11, 2026 (8:30am-3:30pm)

Description

Certificate Topics:

This certificate program will feature a different topic for each of the 10 program sessions. Topics are chosen using attendees' feedback, workplace trends, and various opportunities. Topics from previous cohorts include:

Kick-Off Event
The Women's Business Leadership Certificate program begins with an informal dinner event where participants can learn more about the program and their fellow cohort members. This kick-off event lays the foundation for relationship-building and networking throughout the program.

Personal Authentic Leadership
This program begins with a personal assessment of your innate combination of thinking and behavioral preferences that make you unique. This knowledge will allow you to understand the leadership styles that fit with who you are and how you are most valuable to your team and the organization. You will also develop an understanding of the key considerations that determine which leadership approaches will be most effective to accomplish your goals. Upon completion, you will create your own plan for applying insights from this transformative journey to becoming a more effective leader in your organization.

Finance for Leaders
As a leader, no matter what area of the organization in which you work, decisions need to be made with an understanding of the financial impact on the company. You'll develop an understanding of all of the key financial documents, how to interpret them, and why they are important. Financial terms and calculations will be explained in a way that makes sense for both financial and non-financial business professionals. Finally, you will also be challenged to apply what you learn in class by analyzing how your work and your decisions are related to the overall performance of the company.

Influencing and Negotiating
American business was designed centuries ago. Women are now fully participating in the workplace, yet only 10% of Fortune 500 CEOs are women. By mastering the unwritten rules and learning to negotiate, participants will have the tools to achieve or promote success. This program discusses topics not covered during orientation including how decisions get made and how work really gets done in the office. You will leave with a number of concrete actions you can use immediately.

Leveraging Strengths
This fourth session of the Women’s Business Leadership Certificate program will use the CliftonStrengths Full 34 profile to guide participants to understand their strengths and how to use them effectively to lead others. Participants will also understand how they can identify other people’s strengths and collaborate with them effectively.

Critical Conversations
When we are stuck because we are avoiding a needed conversation, or having the same conversation more often than we want, it is a sign that we are talking but not really conversing. Learning the proven skills that help frame how, when, and what we say can yield amazing results. These tools improve relationships, reduce stress, minimize conflict, improve productivity, and best of all, increase our ability to be effective. This discussion-based program will feature interactive exercises that allow you to gain critical conversation tools such as: identifying roadblocks to managing relationships and conflict, learning to practice and apply specific skills geared toward effectiveness, recognizing and addressing individuals displaying disruptive behavior, focusing on interactions common to the corporate environment.

Effective Decision Making
An organization’s success depends on its ability to make timely and informed decisions. And yet, according to a global McKinsey study from 2019, only 20% of respondents say their organizations excel at decision-making. Participants will explore various ways and methods to make decisions as both an individual and as a leader. Then, the program will focus on how to build a culture of effective decision-making within an organization. Real-world examples and interactive activities will guide discussions and showcase examples of great and not-so-great decision-making skills.

Creativity for Productivity

Designed to harness the power of creativity to enhance productivity in everyday tasks and professional settings. Based on cutting-edge research, this program explores how smart individuals approach creativity and how it can be cultivated in anyone. Participants engage in hands-on activities that challenge them to think outside the box and practice creative problem-solving in real-time. Through these exercises, they learn key creativity principles such as divergent thinking, the importance of taking risks, and the role of collaboration in sparking innovation. By the end of the program, participants will have the tools and mindset to apply these creative principles to boost their productivity and achieve their goals.

Managing Change
There are few guarantees in the workplace today. However, change is one of them. More than ever, organizations and their environments are in a state of flux as processes are streamlined, technologies are upgraded, new products are introduced, and organizations increasingly compete in a global market. In some cases, these changes are planned. In others, they are not. Sometimes the forces for change are internal to the organization, and sometimes they are caused by external conditions. Regardless of why change occurs, employees and organizations need to be competent in dealing with and managing change. Participants will walkway with tools and methodologies of leading through and managing change.

Coaching and Mentoring Others
The workplace has evolved drastically in many industries since the pandemic and the Great Resignation. Now, it is even more important for managers and team leaders to create a positive work environment where people want to belong. Clear communication, strong mentoring, and accurate expectations are needed to develop effective teams both virtually and in person. This session will discuss transparent expectations while addressing each employee’s personal needs. Effective communication will follow, focusing on delivering feedback in healthy and positive ways. Finally, participants will explore aligning individual and team performances to create a cohesive work environment.

Moving Forward as a Leader
This interactive, engaging, and thought-provoking session will help you understand yourself and others in order to build strong, productive relationships as a leader. Not every team member can be managed and developed in the same way, so leaders must understand how to be effective in many different situations, such as meetings and brainstorming sessions. You will learn how to connect better with colleagues and employees whose priorities and preferences differ from yours – saving you time, energy, and money.

Audience

Mid-level manager positions looking to develop the necessary business acumen and leadership skills to advance women to organizational leadership positions.

Outcomes

Participants will walk away with these skills:

  • Utilizing a leadership style that is valuable to themselves, their teams, and their organization
  • Mastering the unwritten rules of work
  • Thinking and behaving strategically
  • Creating conditions for innovators to thrive
  • Communicating with clarity and confidence to achieve leadership goals
  • Practicing in a variety of communication styles that may be used in specific situations
  • Understanding key financial documents, how to interpret them, and knowing why they are important
  • Using the language of finance
  • Effectively negotiate with others
  • Demonstrating how to test for alignment through listening and responding
  • Leveraging the best decision-making tool for maximum impact
  • Mentor team members and direct reports on an individual level
  • Projecting a strong executive presence that builds trust and value in the minds of othe

Venue

Cintas Center
1624 Musketeer Drive
Cincinnati, 45207 United States
+ Google Map
Phone
513-745-1094