Blog Archives

Foundations in Trauma-Informed Care Online Certificate

Transform your health care practice to improve the experience and outcomes for patients, providers, and staff.

In today’s fast-paced and emotionally demanding world, the ability to recognize and respond to trauma is a critical skill for professionals in health care and related fields. This online certificate equips participants with the tools and knowledge to better support patients, providers, and staff by implementing a trauma-informed approach that fosters trust, healing, and better health outcomes.

This highly practical, self-paced program introduces the key principles of Trauma-Informed Care (TIC)—a powerful shift from asking “What’s wrong with you?” to “What happened to you?” Participants will learn how trauma impacts behavior, how to communicate more effectively, and how to transform clinical environments into safe, empowering spaces.

With TIC strategies in place, organizations see improved patient engagement, reduced staff burnout, and better long-term health outcomes. Whether you’re a provider, administrator, or frontline professional, this course will help you lead with empathy and create lasting positive change.

Description

Modules in this Certificate

  • Introduction to Trauma-Informed Care
  • Recognizing Trauma Responses in Your Setting
  • Trauma-Informed Communication
  • Creating a Safe and Empowering Environment
  • Working with Special Populations and Cultural Sensitivity
  • Applying Trauma-Informed Care

Participants will walk away with these skills:

  • Understand the foundational principles of Trauma-Informed Care
  • Identify signs of trauma and recognize trauma responses in various care settings
  • Communicate with empathy using active listening and trauma-informed strategies
  • Foster psychologically safe environments for patients and staff
  • Apply TIC principles across diverse populations with cultural sensitivity
  • Develop a plan to implement trauma-informed changes in their workplace

 

 

Audience

Designed for professionals and paraprofessionals in health care, mental health, and emergency services. Ideal for those working in hospitals, outpatient settings, and first responder roles. Administrators and staff who support direct service providers will also benefit.

Venue

Online

Sales Essentials Online Certificate

Unlock your full sales potential to thrive in today's dynamic market by mastering sales fundamentals, conquering obstacles, and generating leads.

This online certificate equips participants with the essential skills to enhance their sales capabilities in competitive markets. First, a solid foundation in the sales process will be established, empowering participants with effective tools to handle objectives and close deals of any size confidently. Next, participants will learn strategic approaches to identifying and nurturing leads, a skill crucial for expanding client bases and optimizing sales efforts. Finally, participants will discover ways to turn objections into opportunities, fostering stronger client relationships and driving continuous sales growth. All three online modules utilize interactive techniques to create an engaging and impactful learning environment.

Description

Modules in this Certificate

  • Sales Fundamentals
  • Prospecting and Lead Generation
  • Overcoming Sales Objections

Program Topics:

Sales Fundamentals

The Sales Fundamentals course will give participants a basic sales process, plus some basic sales tools, that they can use to seal the deal, no matter what the size of the sale. Participants will become more confident, handle objections, and learn how to be a great closer.

 

Prospecting and Lead Generation

With the Prospecting and Lead Generation course, participants will begin to see how important it is to develop a core set of sales skills. By managing and looking at the way people interact and seeing things in a new light, participants will improve on almost every aspect of their sales strategy.

 

Overcoming Sales Objections

Overcoming Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented.

Audience

Professionals at any level who want to improve their sales skills.

Venue

Online

Professional Excellence Online Certificate

Whether you are new to the business world or are returning after many years, you will benefit by strengthening your ability to navigate corporate culture.

This online certificate equips participants with the foundation to navigate complex professional environments with confidence and competence. Participants will cultivate rational and disciplined thinking skills by reducing intrinsic biases and discerning relevant information for decision-making. They will explore business etiquette to gain colleagues’ respect and trust in various scenarios. Finally, strategies to build meaningful relationships at work from the ground up will be presented. All three online modules utilize interactive techniques to create an engaging and impactful learning environment.

Description

Modules in this Certificate

  • Critical Thinking
  • Networking within an Organization
  • Business Etiquette

Program Topics:

Critical Thinking

The Critical Thinking program will guide participants to become more rational and disciplined thinkers. It introduces concepts regarding intrinsic biases, presenting a greater understanding of their environment. This course will provide participants with the skills to evaluate, identify, and distinguish between relevant and irrelevant information enabling a boost in performance.

Networking within an Organization

This program is about creating and maintaining better relationships. Participants will develop skills to avoid obstacles, increase communication, and build relationships that last over time. Employees who understand and embrace the aspects of networking in the workplace will grow business and create a more engaging environment.

Business Etiquette 

This course examines the basics of navigating corporate culture: how to be considerate of others, dress and appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake,” conversation skills and small talk, cultural differences, dealing with interruptions, and proper business email and telephone etiquette.

Audience

Professionals at any level who want to improve their professionalism.

Venue

Online