
Professionals work with customers everyday whether they’re an external client or a colleague in another department.
Every professional, regardless of title, relies on conversations to influence outcomes, strengthen relationships, and create value. Whether you’re collaborating with colleagues, working with partners, or engaging customers, success depends on the ability to connect with others and communicate with purpose.
This one-day program introduces a practical framework for leading meaningful conversations that build understanding and trust. Participants will learn to prepare thoughtfully, listen with intention, and guide discussions that move ideas forward. Through hands-on activities and reflection, you’ll gain tools to adapt your approach, address challenges with confidence, and achieve results that benefit everyone involved.
Professionals at any level in any industry who want to improve their communication skills with internal and external customers.
Participants will walk away with these skills: