Practically all organizations have metrics, but in most cases, they don’t provide the information we believe they provide, they are constructed improperly, and they are difficult to comprehend and manage.
This course will help you understand how to create metrics that truly matter and avoid the pitfalls of poorly conceived metrics.
This highly-interactive, fun, and fast-paced session provides a framework for understanding and applying tools to meet real business needs. You will walk away from this session with increased confidence to generate creative ideas, techniques to recognize/replace unproductive thinking patterns, and a methodology to foster creative potential and innovation.
Participants are encouraged to think about real-life organizational problems and bring these situations to the program to discuss and brainstorm together. By walking through these problems together, participants will learn the steps to creatively solve problems.
Supervisors and managers at any level can benefit from a better understanding of metrics.
Participants will walk away with these skills:
- Understanding the difference between measures and metrics, and how/when to manage each
- Identifying bad metrics
- Learning the basics of operational and financial performance, and what metrics to use for each
- Learning to design key operational and financial metrics to provide managers insight and improve organizational performance
- Creating examples of metrics that matter for your organization