Blog Archives

Building Trust in the Workplace

XLC’s Building Trust in the Workplace program will give participants the skills they need to effectively gain the confidence and trust of others through honesty, integrity, and authenticity. They will be introduced to topics such as emotional intelligence, interpersonal savvy, openness, flexibility, and adaptability.

Description

Participants will understand what trust looks like, what behaviors assist leaders and managers in building trust, and what leadership methods and actions might hamper confidence and trust with colleagues.

Filled with experiential activities and engaging discussions, this one-day program will explore how each individual envisions trust. A pre-program assessment will facilitate personalized discussions, allowing participants to maximize their learning.

Audience

Professionals at all levels in any industry who want to develop interpersonal relationships will benefit from this program.

Outcome

Participants will walk away with these skills:

  • Define workplace trust and its role in building collaborative relationships and effective teams
  • Explain how trust is the foundation of successful leadership
  • Review the importance of individuals’ beliefs, values, and attitudes and their influence on behaviors
  • Examine how trust factors into collaboration, interpersonal savviness, effective communication, conflict management, driving engagement, etc.
  • Understand the 13 trust-building behaviors
  • Create an action plan for building trust with stakeholders

Venue

Cintas Center
1624 Musketeer Drive
Cincinnati, 45207 United States + Google Map
Phone:
513-745-1094

Skills for Building a Collaborative Mindset

As leaders, we move others through emotions. Emotions are contagious! It takes self-awareness, self-control, empathy, and the ability to build collaborative relationships to be a great leader. We call these behaviors Emotional Intelligence. They are the personal and social competencies that differentiate star performers from average ones.

Description

This workshop will assist you in becoming more self-aware and provide insight into how to strike the right balance of relationships and task orientation to achieve high performance. You will learn techniques on self-regulation and how to align “your intent with your impact.” You will discover how to develop and demonstrate trust and empathy, key ingredients in collaborative relationships.

All of these skills will help to foster a collaborative mindset that leads to more effectiveness, which ultimately will result in higher levels of engagement, customer service, and higher performance.

Audience

Professionals at all levels who want to become more self-aware and develop their emotional intelligence.

Outcome

Participants will walk away with these skills:

  • Leverage self-awareness and recognize “triggers” that impact self-control
  • Learn ways to influence teams and individuals
  • Cultivate an environment of trust and tools to create a collaborative workplace
  • Become familiar with the Emotional Intelligence model and competencies
  • Build capacities to demonstrate social awareness through empathy
  • Create a positive environment through language and behaviors where others will choose to be

Venue

Cintas Center
1624 Musketeer Drive
Cincinnati, 45207 United States + Google Map
Phone:
513-745-1094

Design Thinking

In this one-day program, you will have a hands-on experience while learning both the mindset and method of Design Thinking. Covering the principles of empathy, problem framing, ideation, prototyping, and testing, you will leave with tools and stories you can take back to your business for immediate application.

Description

Design Thinking is a human-centered approach to innovation that is 100% focused on people. You begin by examining the needs, dreams, and behaviors of people you want to affect with your solution. This is the ‘Desirability’ lens, and you will continue to view the world through this lens throughout the design process. Then, you begin to view solutions through the lenses of ‘Feasibility’ (what is technically and organizationally feasible) and ‘Viability’ (what is financially viable). These two lenses are introduced carefully during the later phases of the design thinking process. Finally, the program will stress that true breakthrough solutions will overlap all three lenses.

Audience

Professionals at all levels in any industry who want to learn more about Design Thinking.

Outcome

Participants will walk away with these skills:

  • See new opportunities in a consistent manner
  • Connect deeply with customers
  • Use the needs and wants of customers to guide ideation and solution-making
  • Transform insights and data into actionable ideas
  • Create and implement new solutions with business impact in a faster and more effective way
  • Discover solutions through three different lenses

Venue

Cintas Center
1624 Musketeer Drive
Cincinnati, 45207 United States + Google Map
Phone:
513-745-1094

Customer Experience

It’s more important than ever to know, understand, and delight your customers. However, this is often easier said than done. Growth comes from providing solutions and experiences to differentiate your company from your competition.

Description

In this program, participants will learn how to strategically deliver customer experiences with purpose. Delivering exceptional customer service is all about the details. In order to exceed expectations, you need to create systems and processes to make sure that nothing is left to luck. Learn ways to be intentional to create memorable experiences.

Discover unique ways to make sure your customers are telling others about their excellent experience with your organization.

Audience

Anyone that works with internal or external facing customers. Leaders who want to create processes for increasing customer experience.

Outcomes

Participants will walk away with these skills:

  • Learn what makes a great customer experience
  • Unlock deep customer understanding to reveal customer pain points
  • Map the customer’s journey to reveal emotions and insights
  • Develop customer personas and segmentation
  • Turn insights into actions
  • Pursue customer-centered innovation

Venue

Cintas Center
1624 Musketeer Drive
Cincinnati, 45207 United States + Google Map
Phone:
513-745-1094