Building Trust in the Workplace

XLC’s Building Trust in the Workplace program will give participants the skills they need to effectively gain the confidence and trust of others through honesty, integrity, and authenticity. They will be introduced to topics such as emotional intelligence, interpersonal savvy, openness, flexibility, and adaptability.

Description

Participants will understand what trust looks like, what behaviors assist leaders and managers in building trust, and what leadership methods and actions might hamper confidence and trust with colleagues.

Filled with experiential activities and engaging discussions, this one-day program will explore how each individual envisions trust. A pre-program assessment will facilitate personalized discussions, allowing participants to maximize their learning.

Audience

Professionals at all levels in any industry who want to develop interpersonal relationships will benefit from this program.

Outcome

Participants will walk away with these skills:

  • Define workplace trust and its role in building collaborative relationships and effective teams
  • Explain how trust is the foundation of successful leadership
  • Review the importance of individuals’ beliefs, values, and attitudes and their influence on behaviors
  • Examine how trust factors into collaboration, interpersonal savviness, effective communication, conflict management, driving engagement, etc.
  • Understand the 13 trust-building behaviors
  • Create an action plan for building trust with stakeholders

Venue

Cintas Center
1624 Musketeer Drive
Cincinnati, 45207 United States
+ Google Map
Phone:
513-745-1094

Effective Decision Making

In this fast-paced world, a person’s and their team’s effectiveness in getting things done at work depends on decision-making. How a person manages their time, what meetings they go to, and the work their team focuses on are all based on effective decision-making methods. And yet, according to a global McKinsey study from 2019, only 20% of respondents say their organizations excel at decision-making.

Description

In this one-day program, participants will explore various ways and methods to make decisions as both an individual and as a leader. Then, the program will focus on how to build a culture of effective decision-making within an organization. Real-world examples and interactive activities will guide discussions and showcase examples of great and not-so-great decision-making skills.

Audience

Professionals at all levels in any industry who want to develop their decision-making skills will benefit from this program.

Outcome

Participants will walk away with these skills:

  • Identify various methods to make decisions
  • Leading group decision-making processes by understanding how others make decisions
  • Learn strategies to make personal decisions more effectively
  • Discover how to be consistent and empowering as a decision-making leader
  • Balance autonomy and risk when creating an organizational culture

Venue

Cintas Center
1624 Musketeer Drive
Cincinnati, 45207 United States
+ Google Map
Phone:
513-745-1094

Engaging, Coaching, and Mentoring Others

The Great Resignation has evolved the workplace in many industries. Now, it is even more important for managers, team leaders, and colleagues to create a positive work environment where people want to belong. Clear communication, strong mentoring, and accurate expectations are needed to develop effective teams both virtually and in person.

Description

This one-day program will begin by discussing worker satisfaction and how to establish transparent expectations while addressing each employee’s personal needs. Effective communication will follow, focusing on delivering feedback in healthy and positive ways. Finally, participants will explore aligning individual and team performances to create a cohesive work environment.

Experiential and interactive learning will guide the day’s activities, allowing participants to practice tools and strategies for immediate implementation.

Audience

Professionals at all levels in any industry who want to enhance their interpersonal communication will benefit from this program.

Outcome

Participants will walk away with these skills:

  • Define a positive work environment
  • Learn how to align and manage worker expectations
  • Improve feedback and real-time coaching
  • Identify the roles mentors can play in professionals’ lives
  • Utilize 3 simple steps to positively reinforce what people do well
  • Develop effective teams through virtual and in-person environments.

Venue

Cintas Center
1624 Musketeer Drive
Cincinnati, 45207 United States
+ Google Map
Phone:
513-745-1094

Executing Business Strategy

A successful organizational strategy needs to address two essential questions: where in the market should the organization focus and how can the organization differentiate itself from competitors. A strategy is only effective, however, when members of the organization at all levels can understand the plan and meaningfully contribute.

Description

In this program, you will learn how to define a business strategy and communicate it to peers, supervisors, and reports. Once participants can capture the elements of a strategy, they will explore the strategy’s execution. Creating a cohesive and comprehensive strategic plan will be guided by the OGSM method while also referencing other approaches.

Filled with small and large group exercises, case studies, and concrete examples, participants will be able to immediately identify and advance their organization’s strategy.

Audience

Designed for professionals at all levels who want to align their day-to-day responsibilities with their organization’s longterm goals.

Outcome

Participants will walk away with these skills:

  • Understanding the core goals of business strategy
  • Identifying the role of change planning and execution management
  • Assessing a company using SWOT analysis
  • Communicating the impact of culture and organizational design on strategy
  • Implementing a strategic planning process for any size company, including a dashboard
  • Solving common problems with strategic planning and execution

Venue

Cintas Center
1624 Musketeer Drive
Cincinnati, 45207 United States
+ Google Map
Phone:
513-745-1094

Strengths-Based Leadership

Each of us has our own gifts, talents, or strengths, and we often feel the most engaged, fulfilled, and productive when we are able to apply those abilities to our work. Wouldn’t you like to lead and work this way, every day?

Description

Nearly a decade ago, Gallup unveiled the results of a landmark 30-year research project that ignited a global landmark conversation on the topic of strengths. More than 7 million people have since taken Gallup’s Strengths Finder Assessment. Strengths-Based Leadership challenges leaders to assess, understand, and maximize their own strengths and invest in the development of the strengths of others.

This program includes an in-depth assessment of your leadership strengths and helps you integrate those results with your specific business goals. There are opportunities to focus and practice how to leverage your strengths, through role-playing activities, allowing for learning in a low-risk environment.

Audience

Professionals in current leadership roles, or who are preparing for leadership roles within their organization.

Outcome

Participants will walk away with these skills:

  • Understanding, affirming, developing, and using your own unique strengths
  • Creating strategies to develop strengths in yourself and other individuals and organizations
  • Understanding how to effectively leverage your personal strengths across a variety of leadership contexts

Venue

Cintas Center
1624 Musketeer Drive
Cincinnati, 45207 United States
+ Google Map
Phone:
513-745-1094

Public Sector Leadership Certificate Program

The Public Sector Leadership Certificate (PSLC) is designed for emerging leaders or those wanting to energize their leadership working in law enforcement, public safety, city, state, and county government, and any public sector organization.

This program was developed through extensive feedback from public sector leaders about what is needed to be successful in the public sector currently and in our changing world.

Description

This program incorporates an assessment that provides a picture of your current management and leadership strengths while providing insight into opportunity areas for growth and development.

Program topics include:

  • Exploration of proven leadership characteristics: empathy, integrity, trust, etc.
  • Understanding your authentic leadership strengths and opportunities
  • Understanding of how others view your leadership
  • Using strategy to achieve your organization’s mission and vision
  • The importance of building trust and relationships
  • Tools for managing critical conversations
  • Understanding trends in the Public Sector
  • Carrying out organizational vision and strategy

Prior to the start of the program, participants will complete an assessment focused on their leadership skills. The assessment provides a picture of your current management and leadership strengths while providing insight to opportunity areas for growth and development. Results from this assessment will guide discussions throughout the 4-day program.

Audience

Current and emerging leaders or experienced leaders within a public sector organization wanting to energize their leadership skills. Participants with direct reports will greater benefit from the program.

Testimonials

"I would highly recommend the program for your executive level staff, but especially for your mid-level managers and supervisors. The vast variety of topics, group work, and peer interaction all benefited me in my position."

— Chief Steve Pegram, Goshen Township Fire & EMS


"I think every public servant should take the Public Sector Leadership Program at Xavier Leadership Center. It is a completely transformational experience. Not only do you discover your strengths as a leader and a public servant, but your opportunities for growth as well."

— Earl Price, Sheriff's Captain, Training Coordinator, Hamilton Sheriff Department


"The Public Sector Leader Certificate Program gave me the knowledge to not only be able to properly rate myself as leader but also to see how others in my field rated me. This side by side comparison opened my eyes to areas I hadn’t thought of as in need of improvement and pointed out strengths I didn’t know I had."

— Chief Richard L. Wallace, Amberley Village Police-Fire Department


“The Public Sector Leadership Certificate Program provided me with an opportunity to recognize what leadership qualities I already possessed and taught me to build upon those qualities to make me an even more productive leader.”

— Captain Ron Wallace, Norwood Fire Departme

Venue

Cintas Center
1624 Musketeer Drive
Cincinnati, 45207 United States
+ Google Map
Phone:
513-745-1094

Manager Essentials Certificate

The Manager Essentials Certificate is designed based on input from human resource professionals, business unit leaders, experienced managers and high potential employees to develop great managers. Give yourself or your organization a competitive advantage by becoming a great manager!

Program Schedule

  • February 23, 2023
  • March 2, 2023

Description

Day One: Leading Others

  • Learn skills to engage employees in the organization’s vision and mission
  • Develop self-awareness about their impact on others
  • Get tools to give and receive feedback
  • Understand the impact of effective coaching

Day Two:

  • Develop skills to understand and communicate strategy, financial levers, and operational effectiveness
  • Gain communication, empathy, influence, and emotional intelligence skills to drive business
  • Learn techniques for influencing without authority to gain necessary department resources and create department wins

Audience

New managers, those with 2-3 years of managerial experience, and identified future managers within an organization with five or more years of experience will benefit from this program.

Venue

Cintas Center
1624 Musketeer Drive
Cincinnati, 45207 United States
+ Google Map
Phone:
513-745-1094

Influencing in a Cross-Functional Organization

A cross-functional organization is one where multiple reporting lines exist. This may involve direct line or indirect reporting to one or more individuals.

At their best, cross-functional structures can be creative and high-performing. At their worst, they can be a confusing labyrinth of changing players who lack accountability. The skills and behaviors needed to make management a success require a new emphasis on exceptional people skills and methods for influence.

Description

This one-day program will address:

  • Self-awareness and preparation
  • Establishing clear goals upfront
  • A cohesive narrative for persuasion
  • Anticipating or dealing with pushback
  • Systematic follow through to ensure positive outcomes

Audience

Employees at all levels who need to effectively influence others in order to achieve personal, team, and organizational goals will benefit from this program.

Outcome

Participants will walk away with these skills:

  • Identifying personal influencing style, testing out new tactics, and mapping out a territory and relationship blueprint
  • Defining clear outcomes and identifying objectives, obstacles, strategies, and tactics
  • Learning the art of emotional storytelling, elevator pitches, the hook, and how to avoid the curse of knowledge
  • Demonstrating how to test for alignment through listening and responding to concerns and neutralizing defensive and positional responses
  • Utilizing approaches for regular check-in to maintain commitment and anticipate obstacles

Testimonials

“I have never been so engaged in a training program! I am going to suggest this program to use at my agency’s retreat. The facilitators were fantastic! Everyone at all levels of my organization can benefit from this course.”


“With the negotiation techniques I learned in this program, I will be better equipped to handle conflicts. Overall, I think this program will definitely help me be a better manager, which will ultimately result in a stronger more effective team.”


“This is the best program—EVER. And I work in sales training. The facilitators were great and their experience and perspective from ‘outside’ the business world was new, refreshing, and I would even say, more valuable.”

— David, Cisco

Venue

Cintas Center
1624 Musketeer Drive
Cincinnati, 45207 United States
+ Google Map
Phone:
513-745-1094

Change Leadership

Strong leadership in the face of organizational change is necessary for both the success of an organization and the engagement and retention of employees. How change is managed has a significant impact on how others react and transform.

Description

Change Leadership includes more than just looking at what change is needed, but how the change will affect people. This program will provide participants with practical tools to assess and manage change, successfully identify the role and phases of change, and walk through how to create action plans to overcome challenges and reach desired outcomes.

Audience

Professionals in a manager role, individual contributors, or leaders of any kind.

Outcome

Participants will walk away with these skills:

  • Measuring what is driving the change and what is needed
  • Understanding how to effectively lead the change process
  • Identifying organizational allies for support
  • Managing negative reactions and uncertainty to change
  • Preparing others for upcoming change
  • Understanding the role of change in organizational success
  • Identifying and managing the phases of change and how change affects individuals, teams, and organizations

Venue

Cintas Center
1624 Musketeer Drive
Cincinnati, 45207 United States
+ Google Map
Phone:
513-745-1094

Women’s Business Leadership Certificate 2023-2024

Women offer unique skills and values in the workplace that create success in any organization. Having diverse organizational leadership increases innovation, creative thinking, and well-rounded decision-making.

To help organizations and individuals capitalize on developing women leaders, the certificate focuses on:

  • Personal Authentic Leadership
  • Business Acumen; Finance, Strategic Thinking, Negotiation Skills
  • Communication
  • Creative Problem Solving

This program provides an opportunity for mid-level managers to develop the necessary business acumen and leadership skills and to learn with a select group of leaders from across the region. It is facilitated by Xavier Leadership Center’s nationally recognized and experienced practitioners. These subject matter experts integrate knowledge with practical application to real issues and opportunities. The program is multi-layered and highly interactive.

Assessment: You will complete a DiSC assessment to help discover your personal management style, insight into directing, delegating, and motivating, and strategies to support long-term development.

  • Sep 13, 2023 (5pm-8:30pm)
  • Sep 14, 2023 (8:30am-5pm)
  • Oct 19, 2023 (8:30am-5pm)
  • Nov 16, 2023 (8:30am-5pm)
  • Dec 14, 2023 (8:30am-5pm)
  • Jan 18, 2024 (8:30am-5pm)
  • Feb 15, 2024 (8:30am-5pm)
  • Mar 14, 2024 (8:30am-5pm)
  • Apr 18, 2024 (8:30am-5pm)
  • May 16, 2024 (8:30am-5pm)
  • Jun 13, 2024 (8:30am-6:30pm)

Description

Certificate Topics Include:

Personal Authentic Leadership
This program begins with a personal assessment of your innate combination of thinking and behavioral preferences that make you unique. This knowledge will allow you to understand the leadership styles that fit with who you are and how you are most valuable to your team and the organization. You will also develop an understanding of the key considerations that determine which leadership approaches will be most effective to accomplish your goals. Upon completion, you will create your own plan for applying insights from this transformative journey to becoming a more effective leader in your organization.

Mastering the Unwritten Rules at Work
American business was designed centuries ago. Women are now fully participating in the workplace, yet only 5% of CEOs are women. By mastering the unwritten rules and learning to negotiate, you will have new tools to help you be your successful best. You will leave with a number of concrete actions you can use immediately.

This program discusses topics not covered during orientation including how decisions get made and how work really gets done in the office.

Strategic Thinking and Planning
Strategic thinking and planning are the roadmaps to success. Implementation is the vehicle that gets you there. It is deciding the most important things that need to get done. Implementation is executing the key to-dos and knowing the things to say no to achieve your strategic goals. To win in business, you need to master both. Fast-paced and filled with relevant examples, this program teaches the powerful tools from Krissi Barr’s strategy/execution book, Plugged. It incorporates ideas from AG Lafley’s book Playing to Win and experiences from hundreds of real-world implementation success stories. Participants leave energized and ready to be more strategic thinkers and implement their strategic plans.

Creative Problem Solving
This session is a highly-interactive, fun, and fast-paced learning session that provides a framework for understanding and applying dramatic improvisational tools to meet real business needs.  You will tap your innate creativity to find practical applications in both work and relationships. This session provides increased confidence with uncertainty/ambiguity to generate new ideas, techniques to recognize/replace unproductive thinking patterns, and a methodology to foster creative potential and innovation.

Critical Conversations
When we are stuck because we are avoiding a needed conversation, or having the same conversation more often than we want, it is a sign that we are talking but not really conversing. Learning the proven skills that help frame how, when, and what we say can yield amazing results. These tools improve relationships, reduce stress, minimize conflict, improve productivity, and best of all, increase our ability to be effective. This discussion-based program will feature interactive exercises that allow you to gain critical conversation tools, such as: identifying roadblocks to managing relationships and conflict, learning to practice and apply specific skills geared toward effectiveness, recognizing and addressing individuals displaying disruptive behavior, focusing on interactions common to the corporate environment.

Influencing and Negotiating
Influence is centered on the connection you make with others and how you create trust. Effective influencing will help you reach personal, team, organizational goals while working seamlessly together. In this session, you will learn strategic tools that will help you to be heard and acknowledged. There is a direct correlation between negotiating confidence and success. The more confident you feel in your negotiating skills, the more prepared and successful your outcome will be. This program will cover negotiation skills, effective methods, and hands-on practice on how to effectively negotiate.

Creating an Inclusive Environment
It takes many different strengths, experiences, and types of diversity to make an organization successful.  It is important for leaders to understand the elements of creating an environment that welcomes and includes each employee.  These environments both feel good and make good business sense. According to Deloitte, inclusive workplaces are 6X as likely to be innovative and have 2.3X the cash flow per employee over non-inclusive workplaces.  You will explore how to create leadership behaviors that model inclusivity, create safety in the workplace, and truly understand and promote individuals’ strengths.

Managing Change
There are few guarantees in the workplace today. However, change is one of them. More than ever, organizations and their environments are in a state of flux; streamlining processes, upgrading technologies, introducing new products, and competing in a global market. In some cases these changes are planned, in others they are unplanned. Sometimes the forces for change are internal to the organization, sometimes they are caused by external conditions. The need for an organization and its people to meet and cope with change requires employees to be competent in dealing with and managing change.

Finance for Leaders
As a leader, no matter what area of the organization in which you work, decisions need to be made with an understanding of the financial impact on the company. Finance for Leaders helps build confidence in understanding finance, the language of business, so you can speak with your peers using the correct terms, concepts, and appropriate foundational knowledge. In this program, you’ll also develop an understanding of all of the key financial documents, how to interpret them, and why they are important. Financial terms and calculations will be explained in a way that makes sense for both financial and non-financial business professionals. Finally, you will also be challenged to apply what you learn in class by analyzing how your work and your decisions are related to the overall performance of the company.

Customer Centricity
It’s more important than ever to know, understand, and delight your customers. However, this is often easier said than done.  Growth comes from providing solutions and experiences to differentiate your company from your competition. Delivering exceptional customer service is all about the details and this session will provide strategies to deliver customer experiences with purpose. In order to exceed expectations, you need to create systems and processes to make sure that nothing is left to luck. Learn ways to be intentional to create memorable experiences and you will make sure your customers are telling others about their excellent experience with your organization.

Moving Forward with Effective Leadership
This interactive, engaging, and thought-provoking session will help you understand yourself and others in order to build strong, productive relationships as a leader. You will literally be out of your seat as you experience moving forward with effective leadership. Your DiSC Workplace report uses your individual assessment data to provide a wealth of information about your workplace priorities and preferences.  You’ll learn how to connect better with colleagues and employees whose priorities and preferences differ from yours – saving you time, energy, and money.

Audience

Women in mid-level manager positions looking to develop the necessary business acumen and leadership skills to advance to organizational leadership positions.

Outcomes

Participants will walk away with these skills:

  • Utilizing a leadership style that is valuable to themselves, their teams, and the organization
  • Mastering the unwritten rules of work
  • Thinking and behaving strategically
  • Creating conditions for innovators to thrive
  • Communicating with clarity and confidence to achieve leadership goals
  • Practicing in a variety of communication styles that may be used in specific situations
  • Understanding key financial documents, how to interpret them, and knowing why they are important
  • Using the language of finance
  • Effectively negotiate with others
  • Demonstrating how to test for alignment through listening and responding
  • Leading with inclusivity and creating a culture for people to thrive
  • Unlock deep customer understanding to reveal customer pain points
  • Projecting a strong executive presence that builds trust and value in the minds of others

Venue

Cintas Center
1624 Musketeer Drive
Cincinnati, 45207 United States
+ Google Map
Phone:
513-745-1094